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Repair Work Order

Troubleshooting

  1. Pager is not receiving pages
    1. Check the battery to determine if it needs replacement, if so, please replace the battery, if not, review step “b.” below. Even a low battery can cause intermittent pages.
    2. Try paging your pager while outdoors. If you now receive pages this is an indication that either your pager has lost its sensitivity or that the building may be interfering with the signal transmission. Determine if others are experiencing the same problem in that building. If they are then this indicates the problem does not reside with your pager. Please call Contact Wireless to inform us of the issue @ 505-275-4621. If others are not experiencing problems in that building, you will need to send your pager in to Contact Wireless for repair. Please print the form at the end of these procedures and fill it out it detail. Please see the instructions above for methods to get your pager to Contact Wireless.
  2. Pager will not turn on

    Check the battery to determine if it needs replacement, if so, please replace the battery. If not, please send your pager in to Contact Wireless for repair. Please fill out the form at the end of these procedures in detail and attach to your pager. Please see the instructions above for methods to get your pager to Contact Wireless.

  3. Pager receives intermittently or pages are garbled

    Try paging your pager while outdoors. If you now receive clear pages this is an indication that either your pager has lost some of its sensitivity or that the building may be interfering with the signal transmission. Determine if others are experiencing the same problem in that building. If they are, this indicates the problem does not reside with your pager. Please call Contact Wireless to inform us of the issue @ 505-275-4621. If others are not experiencing problems in that building, you will need to send your pager in to Contact Wireless for repair. Please fill out the form at the end of these procedures in detail and attach it to your pager. Please see the instructions above for methods to get your pager to Contact Wireless.

  4. LCD is blank when pages arrive or LCD has blackened areas

    You will need to order a replacement pager.

  5. Pager vibrate mode or audible alert mode do not work correctly

    Try replacing the battery. If this does not correct the problem please send your pager in to Contact Wireless for repair. Please fill out the form at the end of these procedures in detail and attach it to your pager. Please see the instructions above for methods to get your pager to Contact Wireless.

  6. Pager functions do not work properly
    1. Check the battery to determine if it needs replacement. If this does not correct the problem please see “b.” below.
    2. Try reversing the battery in the pager for 3 seconds (this resets the pager to its factory settings). If this does not correct the problem, please fill out the form at the end of these procedures in detail and attach it to your pager and send them in to Contact Wireless. Please see the instructions above for methods to get your pager to Contact Wireless.
  7. Buttons are not functioning correctly

    If they are sticking or require hard pressure to operate, please fill out the Repair Form in detail and attach it to your pager. Please send your pager in to Contact Wireless for repair. Please see the instructions previous page for methods to get your pager to Contact Wireless.

  8. Screen is cracked

    Please fill out the Repair Form in detail and attach it to your pager. Please send your pager in to Contact Wireless for repair. Please see the instructions on previous page for methods to get your pager to Contact Wireless.

  9. Case is coming apart or is damaged

    Please fill out the Repair Form in detail and attach it to your pager. Please send your pager in to Contact Wireless for repair. Please see the instructions (previous page) for methods to get your pager to Contact Wireless.

  10. Pager clip or holster is broken or worn out

    You will need to order a replacement clip for the NP88 numeric pager or a replacement holster for the Alpha Elite.

  11. Other problems

    If you do not see your problem specifically addressed here, please fill out the form at the end of these procedures and attach it to your pager. Please send your pager in to Contact Wireless for repair. Be very specific in your description of the problem on the form. Please see the instructions above for methods to get your pager to Contact Wireless.

  12. Additional helpful hints
    • If your pager is exposed to water, immediately take the battery out. Dry with a blow drier and let it sit for 48 hours. This may save the pager temporarily but over time the pager will most likely fail because of corrosion that begins with the original water exposure. If this procedure does not work, you will need to order a replacement pager.
    • Contact Wireless does not recommend rechargeable batteries in your pager.
    • Avoid exposing your pager to strong magnetic fields (i.e. MRI machines) or strong R/F (microwave) transmissions. This can permanently damage the pagers’ receiver, speaker or cause the receiver to lose its frequency setting. If this happens to your pager, you will need to order a replacement pager.

Please be advised that your pager is covered by a maintenance agreement. There are some forms of damage that are not covered under this agreement. The following are examples of these: