Frequently Asked Questions
How do I order a pager?
Complete the Pager Activation Form on our Web Site. Your options for shipping are:
- Sent to you directly via UPS to Sandia shipping and receiving.
- You may pick up your pager at the Thunderbird Café on Tuesday between 9 and 12 p.m.
- You may go to Contact Wireless located at 1600 Eubank Blvd. NE, Bldg B and pick it up.
How long does it take to receive my new pager?
In most instances, you will receive your pager in 3-5 business days from the time your order is placed.
How do I upgrade or downgrade my pager?
You can purchase a different pager by completing the Pager Activation Form on the website and Submit with the change request. You can come to the Thunderbird Café on Tuesdays from 9 to 12 p.m., or have the pager shipped via UPS. Be sure to check the "upgrade" or "downgrade" box on the form
How do I add features to my pager?
Complete the Pager Activation Form and Submit with the changes requested. Be sure to check the "add feature" box on the form.
How do I renew my service?
Access the Pager Activation Form and select Renewal. It is the responsibility of the pager user to do this on an annual basis. You will receive notification prior to the expiration of your pager service.
How can I tell the difference between a 'local' and a 'nationwide' pager?
Look on the back of the pager; you will see several lines of information. On either the first or second line is the frequency of the pager.
- For a local pager, the frequency will be 931.0375MHz
- For a nationwide pager, the frequency will be. 929.9375MHz
My pager isn't working — what should I do?
If your pager has been lost, stolen, or damaged beyond repair, you will be required to purchase a new pager. Submit a Pager Activation Form to replace the damaged or lost unit. Be sure to check the 'replace' box on the form.
I'm leaving Sandia — what should I do with my pager?
Contact the individual who authorized the pager. If the pager is going to be reassigned to another person in your group, complete and submit the Pager Activation Form. Be sure to check the "name change" button on the form and complete both the current user information and the new user information.
If it's not going to be re-assigned, leave it with your supervisor.
Does my Sandia supplied pager require a blue property sticker?
Yes.
How do I contact Pager Support personnel?
You can reach Pager Support at 505-275-4612 or by email: SNLsupport@contactwireless.com. Also, a Contact Wireless representative is on-site at Sandia in Bldg 861 (Thunderbird Café) on Tuesdays from 9 to 12 p.m
What methods are available to send messages to my alphanumeric pager?
- You can send from the Contact Wireless Web Site using the "Send a Page" web page.
- You can send an email to your pager. Send the message to your 10-digit pager #@page.contactwireless.com (i.e. 5058889999@page.contactwireless.com).
- You can use software that sends via the SNPP protocol. The server URL is page.contactwireless.com and the port # is 444.
- You can send using software via a modem using the TAP protocol. The modem number to call is 505-275-4690. Speeds can be from 300-19,200 BPS, 7-E-1.
- You can text directly to any pager number.
- You can call any pager number and leave a voice message.
In all cases you are limited to 400 characters per message.